Technical Operations Manager
Leads the operational management of technical systems, ensuring reliability, scalability, and effective incident response.
About the Company
This organisation relies on technology platforms and infrastructure to deliver its services. Technical operations are treated as a strategic function, working closely with engineering and leadership to ensure systems remain reliable and scalable.
The culture values preparedness, clear communication, and continuous improvement. Technical Operations Managers are trusted to balance operational stability with the pace of change required by the business.
Typical benefits include flexible working, exposure to complex systems, and opportunities to influence both technical and operational strategy.
The Role
As a Technical Operations Manager, you will be responsible for overseeing the operational performance of technical systems and services. You will ensure incidents are managed effectively, risks are mitigated, and operational processes support both current and future needs.
The role sits at the intersection of engineering, infrastructure, and business operations, requiring both technical understanding and strong leadership skills.
Key Responsibilities
- Oversee the operational performance of technical systems
- Lead incident and problem management processes
- Coordinate responses to outages and service degradation
- Work with engineering teams on reliability and scalability
- Define and improve operational processes and runbooks
- Manage relationships with vendors and service providers
- Monitor capacity, performance, and operational risk
- Report on operational health to stakeholders and leadership
What We’re Looking For
- Experience in technical operations, infrastructure, or platform roles
- Strong understanding of production systems and reliability concerns
- Ability to lead during incidents and under pressure
- Clear communication with technical and non-technical stakeholders
- Process-oriented mindset with a focus on improvement
- Experience coordinating across multiple teams
Tools & Environment
Typically includes:
- Monitoring and alerting platforms
- Incident management tools
- Cloud infrastructure or hosting environments
- Documentation and collaboration tools
How Success Is Measured
- System uptime and reliability
- Effectiveness of incident response
- Reduction in repeat incidents
- Quality of operational processes and documentation
- Stakeholder confidence in system stability
Benefits & Progression
This role often leads into senior operations, platform leadership, or engineering management positions. Benefits typically include flexible working, learning budgets, and involvement in strategic technical decisions.
Benefits
