Operations Manager

About the Company

This organisation operates in a growing, technology-enabled environment where efficient operations are critical to delivering consistent outcomes. The business values structure, accountability, and continuous improvement, with operations playing a central role in enabling growth rather than reacting to problems.

Teams work collaboratively across departments, and operational excellence is seen as a competitive advantage. The company supports flexible or hybrid working, invests in process improvement, and encourages leaders to take ownership of how work gets done.

Typical benefits include flexible working arrangements, pension contributions, learning and development opportunities, and clear progression into senior operational or leadership roles.

The Role

As an Operations Manager, you will be responsible for overseeing and improving the processes that keep the organisation running smoothly. You will ensure that teams are aligned, resources are used effectively, and operational risks are identified and managed.

The role requires a balance of strategic thinking and hands-on execution. You will work closely with leadership and functional teams to translate business objectives into practical, scalable operational processes.

Key Responsibilities

• Oversee day-to-day operational activities across the business
• Design, implement, and improve operational processes
• Monitor performance metrics and operational KPIs
• Identify inefficiencies and implement improvements
• Coordinate resources, schedules, and workflows
• Support team leaders with planning and execution
• Ensure compliance with internal policies and external requirements
• Contribute to operational planning and business growth initiatives

What We’re Looking For

• Experience managing operational processes in a growing organisation
• Strong organisational and problem-solving skills
• Ability to balance short-term priorities with long-term improvements
• Clear communication and stakeholder management skills
• Confidence working with data and performance metrics
• A pragmatic, ownership-driven mindset

Tools & Environment

You may work with:

• Workflow and project management tools
• Reporting and dashboarding tools
• CRM or internal systems
• Documentation and process mapping tools

How Success Is Measured

• Efficiency and consistency of operations
• Achievement of operational KPIs
• Reduction in bottlenecks and operational risk
• Feedback from internal teams and leadership
• Ability to support sustainable business growth

Benefits & Progression

Operations Managers often progress into senior operations, general management, or leadership roles. Benefits typically include flexible working, training budgets, and opportunities to shape how the business operates.

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